Store Policies

If you have any questions about the shipping and return policies listed below, please feel free to contact us using the contact information at the bottom.

Our site will calculate shipping charges for you automatically during the checkout process, and you do not need to buy anything to see these charges. The shipping costs are calculated based on the carton weight and dimensions of each product, and the costs are then combined to determine the total shipping cost.

Shipping Policy

Normally orders will ship out within 2-10 working days, Monday-Friday. Please allow for carrier transit time after order has shipped out and keep in mind that no delivery dates can be guaranteed. Due to the constant change in shipping rates, we reserve the right to adjust shipping. We will notify the customer prior to adjustment. Any orders over 10lbs. please contact Keith Window for shipping rate.

Return Policy

For returns, you must e-mail us within 5 days from the date that you received the product for authorization. Customer must provide original receipt. Product must be in perfect condition, never installed or tampered with, and in the original packaging. Special orders can NOT be returned. Returns are subject to $35.00 or 25% restocking fee, whichever is greater. Customer is responsible for return shipping charges. Keith Window does NOT accept exchanges. Requests for exchanges will be a new order.

Security Notice

Security is a very important part to having a safe and enjoyable online experience. We use the latest technology to protect all of the information you send and receive during the checkout process. The connection between your browser and our server is encrypted with industry leading SSL technology. SSL encrypts all of your personal information, including credit card number, name, and address, so it cannot be read as the information travels over the internet. Your browser must support SSL.

Our Secure Shopping Guarantee protects you every time you shop with us so that you never have to worry about the safety of your credit card information. We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. We guarantee that every transaction you make here will be safe and secure. You pay nothing if unauthorized charges are made to your card as a result of shopping online with us.

Guarantee Details

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, we will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our site while using our secure servers. Should any unauthorized charges appear on your credit card as a result of shopping here you must notify your credit card provider in accordance with its reporting rules and procedures.

Thank you for shopping with us!